Refund policy

Deposits are non-refundable. Our cakes are made to order specifically for you, therefore we are unable to offer any refund.  

If you do not collect your order, your deposit will not be refunded. If you do not respond within 24 hours to communications regarding late collection your order may be resold to our wait list.

If you have paid in full and your order is not collected unfortunately unless we are open the following day and can accommodate collection we are unable to get your order to you. We will always try our best to offer a solution however especially around seasonal dates our bakery does completely close with no option of any collection availability. We strongly advise making sure you collect during our allocated collection times/dates 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.